We strive to provide high-quality online courses. However, we understand that sometimes a course might not be the right fit for you. To ensure fairness for all learners, we offer a limited refund period.
Refund Period: You are eligible for a full refund if you request it within 14 days of the course purchase date.
Exceptions: Refunds will not be issued for the following reasons:
- Content Access: If you have accessed the course materials or downloaded any resources, a refund will not be granted.
- Technical Issues: We are not responsible for technical issues that may prevent you from accessing the course.
- Personal Circumstances: Refunds will not be issued due to personal circumstances.
How to Request a Refund:
- Contact Us: Please contact our customer support team at admin@annomalie.co.za within the refund period.
- Provide Details: Please include your name, order number, and the reason for your refund request.
- Processing Time: We will process your refund within 14 days of receiving your request.
Other Considerations:
- Partial Refunds: We may offer partial refunds in certain circumstances, such as if a course is significantly altered or if we are unable to deliver the course as promised.
- Course Updates: We reserve the right to update or modify course content at any time.
- Changes to Policy: We may change this policy at any time. Please check this page periodically for updates.
By purchasing and accessing our online courses, you agree to the terms and conditions of this return policy